Cancellation Rights

This information applies to consumers who make a qualifying service contract at a distance or away from J5 Spa Services’ business premises. It does not reduce any other statutory rights.

Appointment changes

Please provide at least 48 hours’ notice if you need to cancel or reschedule an appointment. Where access has been agreed but cannot be provided when we arrive, a reasonable call-out charge may apply. Exceptional circumstances will be considered reasonably. This operational policy does not remove or restrict the statutory rights explained below.

Your 14-day cancellation period

The cancellation period normally lasts for 14 days from the day the service contract is made. Under the current journey, that is when you have accepted the quotation and J5 Spa Services confirms the appointment in writing. To cancel, send a clear statement using the confirmed contact details supplied with your quotation or booking before the period ends. You may use the model form below, but you do not have to.

Starting work during the cancellation period

If you want work to begin before the 14-day period ends, J5 Spa Services must obtain your express request at quotation acceptance or booking confirmation. This request is not part of the initial enquiry form.

If you cancel after requested work has started, proportionate payment may be due for the service properly supplied up to cancellation. If the service is fully completed during the cancellation period, the cancellation right is lost only where you expressly requested early performance and acknowledged before work began that full completion would end that right.

After cancellation

J5 Spa Services will return payments that must legally be refunded without undue delay and normally using the original payment method unless otherwise agreed. Any proportionate charge for work supplied following an express early-start request will be explained.

Model cancellation form

Complete and return this form only if you wish to cancel the contract.